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Privacy Policy - Data Retention and Destruction Policy
Who we are We are Harry Hall International Limited (referred to in this document as We, Us, Our and Harry Hall). We are the Data Controller for your information under the Data Protection Legislation. Our office address is; Harry Hall International ...
Can I cancel my Gold or Platinum One Club Membership?
If you wish to cancel your OneClub membership: You should make any request for cancellation of a policy by email, in writing or by telephoning the Customer Service Team on 01274711011. You are able to cancel Gold membership within the first 14 days, ...
Am I covered to ride someone else’s horse with Gold Membership?
Yes, you would be covered if you use another person’s horse with permission, however should you be hiring a horse from a business then they should be covering this under their own policy arrangements.
I’m a Gold One Club Member what are my FREE delivery options?
As a Gold one club Member you will qualify for unlimited FREE delivery with no minimum spend. Personalised orders are exempt from free delivery and come with a charge.
How long should my refund take?
Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider. During peak times our returns process may take up to 14 working days. We thank you for your ...