Can I cancel my Gold One Club Membership?
You are able to cancel Gold membership within the first 14 days, providing you have not submitted a claim under the insurance policy and a refund will be issued minus a £5.00 admin charge. If any orders have been placed during the membership you will required to either return the order in full under the Harry Hall Returns policy or be invoiced the remainder of the non-member price. Alternatively if you still wish to benefit from product savings you can downgrade to Bronze membership at a cost of £10 per year. After this 14 days there is no right to cancel the membership during the year. The 14 day cooling off period only applies to new memberships and not renewals.
Please call our team on 01274 711011 and select option 1 if you'd like to cancel or amend your policy.