Thank you for ordering with Harry Hall. Unfortunately we don't offer exchanges.
Please return any unwanted item for a refund, enabling you to reorder should you wish.
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Can I return a personalised item?
We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
How do I arrange a return and exchange.
Please find a link here to start your return Harry Halls Return Portal Unfortunately we cant offer exchanges. Please reorder should you wish to. Kind regards. HH.
How do I return my item(s)?
If you are looking to return an item please see below instructions. Here you can log your return for a Harry Hall order or an Amazon Order. Please allow the website a few seconds to load both return options. Please follow this link to log the item(s) ...
What do I do if I have a faulty item?
Harry Hall Returns Policy We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund. Please ensure original tags are attached to your returned items and take care when ...
Item received stained/dirty
Thank you for your contact. I am sorry to hear you received your item stained. We try to ensure that all our rugs arrive to each and every customer in excellent condition and our returns service enables customers to return rugs to us that are still ...