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Can I return a personalised item?
We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
How do I return my item(s)?
1) Complete the return note 2) Repackage your item using the bag it was delivered in where possible 3) Attach the Royal Mail return address label provided, add your address to the ‘from’ section 4) Take your parcel to your local post ...
Can I personalise my item once I have received it?
Unfortunately at this time, it is not possible to request personalisation for your order after you have received your item.
How can I see a preview of my personalised items?
You will see a swatch example of your personalisation on the fabric via the product page. Unfortunately, we are unable to show you a preview of your full garment with personalisation on. Please refer to the product images to get an idea of what your ...
How long does personalisation take?
Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow an additional five (5) working days to your order to allow for your time to be personalised. These details will be confirmed in your basket at ...