Can I return a personalised item?

Can I return a personalised item?

We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
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    • Personalisation Terms and Conditions

      All personalisation orders are subject to a £4.95 delivery charge Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a ...
    • How much does personalisation cost?

      Personalisation is an optional service that is available on selected items. Charges for this service are dependent on the product selected and complexity of personalised details requested. All prices will be displayed in the personalisation window on ...
    • How can I see a preview of my personalised items?

      You will see a swatch example of your personalisation on the fabric via the product page. Unfortunately, we are unable to show you a preview of your full garment with personalisation on. Please refer to the product images to get an idea of what your ...
    • How long does personalisation take?

      Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow an additional five (5) working days to your order to allow for your time to be personalised. These details will be confirmed in your basket at ...
    • How long should my refund take?

      During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times. See Delivery & Returns for further details.