Can I return something?

Can I return something?

Yes, we offer a 60 day returns promise. For full terms please click here.
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    • How do I return my item(s)?

      1)     Complete the return note 2)     Repackage your item using the bag it was delivered in where possible 3)     Attach the Royal Mail return address label provided, add your address to the ‘from’ section 4)     Take your parcel to your local post ...
    • Can I return a personalised item?

      We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
    • How long should my refund take?

      Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider. During peak times our returns process may take up to 14 working days. We thank you for your ...
    • What is the difference between Gold and Bronze One Club Membership?

      The Gold One Club Membership* provides up to £10 million Public Liability and  up to £10,000 Personal Accident in addition to up to 30% savings, exclusive offers, free returns and free shipping - you can even get cover for affiliated riding with Gold ...
    • Personalisation Terms and Conditions

      All personalisation orders are subject to a £4.95 delivery charge Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a ...