Can I return something?

Can I return something?

Yes, we offer a 30 day returns promise. For full terms please click here.
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    • How do I return my item(s)?

      1)     Complete the return note 2)     Repackage your item using the bag it was delivered in where possible 3)     Attach the Royal Mail return address label provided, add your address to the ‘from’ section 4)     Take your parcel to your local post ...
    • Can I return a personalised item?

      We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
    • How long should my refund take?

      During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times. See Delivery & Returns for further details.
    • What is the difference between Gold and Bronze One Club Membership?

      The Gold One Club Membership* provides £10 million Public Liability and £10,000 Personal Accident in addition to the 30% savings, exclusive offers, free returns and free shipping - you can even get cover for affiliated riding with Gold Plus ...
    • Can I cancel my Gold One Club Membership?

      You are able to cancel Gold membership within the first 14 days, providing you have not submitted a claim under the insurance policy and a refund will be issued minus a £5.00 admin charge. If any orders have been placed during the membership you will ...