How do I update my card or payment details?
To update your card details for your insurance policy please use the below link and login to your insurance portal:
https://portal.harryhallinsurance.com/
Once you are logged in click on the ‘Payment’ tab and then click ‘Update card’. You will need to complete all details in the grey box then scroll in the box to click the green 'Card Register' button to update the card.
Your bank will then ask you to complete the 2 factor authentication process to complete the update.
If this is unsuccessful please call our friendly customer service team on 01274 711011 Mon-Fri 9am - 5:30 pm
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What to do if I have a failed membership/insurance payment
If you have a failed membership/insurance payment please update the registered card on your insurance portal and sort code and account number if necessary. Regards. HH.
Why didn't my insurance payment process successfully?
Payment's can fail for various reasons. At a customers annual renewal date, the full premium is collected from a card At a customers monthly renewal date, the first months premium is collected from a card with eleven consecutive Direct debit ...
Can my failed payment be retried?
If you have successfully updated the relevant payment information for your payment plan type. (Card or Sort code & Account number) The systems should automatically retry a failed payment as long as its not 28 days or more overdue. If in doubt, ...
Why has my payment failed?
A customers payment can fail for various different reasons. Expired card, Not authorised, Lost/Stolen card, Blocked card, Insufficient funds, Reoccurring payment not supported. Cancelled Direct debit, Direct debit details incorrect, Account type ...
Why cant I update my card details?
To update your card details please use the below link and login to your insurance portal https://portal.harryhallinsurance.com/#/pages/login Once you are logged in click on the ‘Payment’ tab and then update card registered by clicking on the purple ...