How long should my refund take?
Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider.
During peak times our returns process may take up to 14 working days. We thank you for your patience during peak times.
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How long does personalisation take?
Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow up to 14 working days to receive a personalised order. Regards. HH.
How long does personalisation take?
Our team of highly skilled craftsmen take considerable care when personalising your item. Please note personalised orders will be shipped separate and will be received within 14 working days. Kind regards. HH.
When will I receive my refund?
If you have followed the online returns procedure, The refund for your returned item(s) is automatic once it is delivered back to our warehouse. Your refund is issued back to the original payment method and takes up to 5 banking days following the ...
Can I return a personalised item?
We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
What do I do if I have a faulty item?
Harry Hall Returns Policy We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund. Please ensure original tags are attached to your returned items and take care when ...