How long should my refund take?
During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times.
How long does personalisation take?
Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow an additional five (5) working days to your order to allow for your time to be personalised. These details will be confirmed in your basket at ...
Can I return a personalised item?
We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
SafeRide★ - SafeRide Settings o SafeRide is a feature that’ll alert a nominated contact that you’ve had a fall and you’re unable to access your phone. o Clicking on the More tab in the right-hand bottom corner of the tools bar will take ...
If I choose Bronze One Club Membership but then want the Gold One Club Membership instead, can I upgrade? And what will this cost?
Yes, this will involve setting up a new 12 month membership and paying the difference in the Membership costs. Please call the team on 01274 711101 between the hours of Mon-Fri 9am - 5.30pm. • Upgrade from Bronze One Club to Individual Gold One Club ...