Refunds

How long should my refund take?

Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider.
During peak times our returns process may take up to 14 working days. We thank you for your patience during peak times.

See Delivery & Returns for further details.
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    • How long does personalisation take?

      Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow an additional five (5) working days to your order to allow for your time to be personalised. These details will be confirmed in your basket at ...
    • Can I return a personalised item?

      We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
    • How do I return my item(s)?

      1)     Complete the return note 2)     Repackage your item using the bag it was delivered in where possible 3)     Attach the Royal Mail return address label provided, add your address to the ‘from’ section 4)     Take your parcel to your local post ...
    • Can I exchange an item?

      Thank you for ordering with Harry Hall. Unfortunately we don't offer exchanges. Please return any unwanted item for a refund, enabling you to reorder should you wish .
    • Personalisation Terms and Conditions

      All personalisation orders are subject to a £4.95 delivery charge Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a ...