How long should my refund take?

How long should my refund take?

During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times.
See Delivery & Returns for further details.
    • Related Articles

    • How long does personalisation take?

      Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow an additional five (5) working days to your order to allow for your time to be personalised. These details will be confirmed in your basket at ...
    • Can I return a personalised item?

      We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
    • How do I return my item(s)?

      1)     Complete the return note 2)     Repackage your item using the bag it was delivered in where possible 3)     Attach the Royal Mail return address label provided, add your address to the ‘from’ section 4)     Take your parcel to your local post ...
    • SafeRide Settings

      SafeRide★ -          SafeRide Settings o   SafeRide is a feature that’ll alert a nominated contact that you’ve had a fall and you’re unable to access your phone. o   Clicking on the More tab in the right-hand bottom corner of the tools bar will take ...
    • Terms of Use

      Harry Hall Riding App (formerly HUUFE by Harry Hall) - Terms of Use (“Terms”) Welcome to the Harry Hall Riding App.  We want you to know and understand your rights and our rights relating to the provision of Services (as defined below).  Please read ...