I thought Ide cancelled my membership but the payment is still being debited.

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• I thought ide cancelled my trailer insurance but payments are still being debited.

  There could be a few reasons a policy isn't cancelled down and this is usually explained to the customer. E.G failed payments, Expired card, Cancellation charges. Please call customer service to investigate this for you on 01274 711011.

• I thought ide cancelled my vet fee insurance but I am still being debited.

  There could be a few reasons a policy isn't cancelled down and this is usually explained to the customer. E.G failed payments, Expired card, Cancellation charges. Please call customer service to investigate this for you on 01274 711011.

• Why didn't my insurance payment process successfully?

  Payment's can fail for various reasons. At a customers annual renewal date, the full premium is collected from a card At a customers monthly renewal date, the first months premium is collected from a card with eleven consecutive Direct debit ...

• What to do if I have a failed membership/insurance payment

  If you have a failed membership/insurance payment please update the registered card on your insurance portal and sort code and account number if necessary. If you would like to speak with customer service about your query please select to speak to an ...

• Have I renewed?

  If you have renewed your membership/insurance you will have received a renewal confirmation email and a debited payment. From time to time if the renewal payment fails you will also receive an email advising of a failed payment. You would then have ...