Personalisation Terms and Conditions

Personalisation Terms and Conditions

  • All personalisation orders are subject to a £4.95 delivery charge
  • Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a refund.
  • Personalised items will scurry to our embroiders before arriving on your doorstep, so please expect an extended lead time of 10 to 14 working days for delivery of your personalised products
  • Unfortunately, next day delivery is not available on personalised items, due to the extended lead time of 10 to 14 working days
  • If your order contains personalised and non-personalised items, they will be shipped and delivered separately so please do not panic if your whole order does not arrive at once 
  • Personalised orders include any goods specifically personalised to your specifications. Orders for personalised goods cannot be cancelled or changed once work has started on them
  • All of our personalised good are made to order, because they are bespoke to you we cannot accept returns on these items unless there is a manufacturing fault. We reserve the right to charge for re-posting of personalised orders returned in error
  • We cannot be held responsible for “whoopsies” on your personalised items. Make sure you check your item carefully before placing the order. This includes spelling, typographical or grammatical errors; poor image quality derived from low-resolution images, order quantity or other ordering errors
  • Faulty goods will be rectified free of charge. Any queries with personalised orders must be reported to us within 7 days of receipt. Please contact customer services on 01274 711 011 or email and we will happily discuss the next steps and advise on how to return the goods
  • As horse riders we know you’re not afraid of some rain but please note our personalised items are carefully embroidered, meaning waterproof properties can no longer be guaranteed
  • Colours can vary by monitor and device, we are not responsible for any discrepancies between the colour on your screen and the colour of thread used. To find out more about the Madeira thread colours on offer please contact us on 01274 711 011 or
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    • Can I change my personalisation details once I have submitted my online order?

      Unfortunately once a personalised order is submitted amendments cannot be made, we are sorry for any inconvenience this may cause.
    • Can I personalise my item once I have received it?

      Unfortunately at this time, it is not possible to request personalisation for your order after you have received your item.