We are Harry Hall International Limited (referred to in this document as We, Us, Our and Harry Hall). We are the Data Controller for your information under the Data Protection Legislation.
Our office address
Harry Hall International Limited,
4 Coop Place,
Hope Park Business Centre,
We are registered with the ICO under Registration number ZA515101
We are regulated by the FCA for the provision of insurance services under reference number 968047.
We understand the importance of your personal
data and are committed to meeting the requirements of the Data Protection
Legislation. To help us meet our obligations, and your expectations, we have
developed this privacy notice to ensure that you are fully aware of;
This notice applies to all of our data
collection and processing activities including;
Throughout this notice, where we refer to Data Protection Legislation, we mean the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with this legislation.
When you are based in the EU, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.
We only collect personal information that we genuinely need to provide our services to you and in accordance with the Data Protection Legislation.
We collect information about you from multiple sources depending on the services that you are engaging with – some information is collected directly from you, some is generated when you interact with our services and, in some cases, we gather information about you from third parties.
Information we collect directly from you
may include -
When you are using the LiveRide or SafeRide
functionalities of the Harry Hall Riding app we will also collect your
In your use of our services, we may generate
information about you such as
We collect limited technical information about your visit to our site and the use of our App, this helps us to better understand how our customers move around, and interact with, our services.
Harry Hall does not routinely collect or process any Special Category information about you in the provision of our services.We may incidentally collect some limited information in relation to your health, financial status or current personal circumstances directly from you should you contact our contact centre in relation to your insurance. In some cases we are obliged to keep a record of this information to help manage your account determine the suitability of our insurance products for you. This is to ensure we are meeting our Financial Conduct Obligations.
We will only ever process your personal data if we have a lawful basis to do so. The lawful bases we rely on
You have Rights under the Data Protection Legislation. If you would like to exercise any of these you can contact us using the contact details in the “Contact Us” Section.
You under the Legislation are –
The right to be informed about our collection and use of personal data
You have the right to be informed about the collection and use of your personal data. This Privacy notice gives you this information.
Right to access your personal information
You have the right to access the personal information that we hold about. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 1 month from the point that we are able to confirm your identity. We will ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
Right to correction your personal information
If any of the personal information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it. You can update your information thorough your online account or by contacting our customer services team.
Right to restrict processing
You have the right to ask us to restrict the processing of your personal data. For example, this may be because you have issues with the accuracy of the data we hold or the way we have processed your data. The right is not absolute and only applies in certain circumstances.
Right to erasure
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.
Please note if you are using the Harry Hall Riding App you can deactivate your account at any time by visiting the settings page in the App. Once your account is deactivated all your activity will be lost and cannot be reinstated.
Right to portability
The right to portability gives you the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives you the right to request that we transmit this data directly to another controller.
Right to object
You have the right to object to our processing of some or the personal data that we hold about you. This is an absolute right when we use your data for direct marketing but may not apply in other circumstances where we have a compelling reason to do so, for example if we have a legal obligation.
You can change your marketing preferences at any time through our Preference Centre
For more information about your privacy rights
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make lots of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as are available publicly. You can access the ICOs consumer information at https://ico.org.uk/for-the-public.
Your Right to make a complaint
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first.
Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
Harry Halls website and services are not aimed at children and children using our website should only do so where they have the permission of their legal guardian.
The Harry Hall Riding App is intended for use by people aged 13 and above. Children aged 13-15, inclusive, are required to gain parental consent to use the Services. You must not use the Services until you are 16 or are 13-15 and have parental consent. If you believe we may have accidentally received such information, please contact us immediately at firstname.lastname@example.org
We will use your personal information for purposes namely to ensure we are providing our services to you in the ways that you would expect. We will particularly use personal information for the below purposes -
To Process orders that you place and facilitate any returns we will take payment card details to process payments made to us, this is then processed by our chose payment processors
To provide you with a Harry Hall Account
To provide you with Insurance Services
To answer any questions that you have or to follow up with you on any customer services enquiries
To Manage and improve our business and our interactions with you
We will use certain personal and technical information including information from Cookies
To meet our legal and regulatory obligations
To Prevent and Detect Crime
To keep in touch with you and promote our products and services
Note - You can unsubscribe from marketing communications at any time using the unsubscribe link in our email, by contacting our customer services team or through your online account.
We retain a record of your personal information in order to provide you with a high quality and consistent service and to evidence the actions we have taken on your behalf.
In line with the Data Protection we only keep your personal information for the length of time we need it to
Where you are an insurance customer we will retain information related to our insurance services for at least 6 years after the expiry of your product to meet our financial conduct obligations.
In some circumstances we may need to share your personal data with third parties in order to
We may share your personal information
In all cases we
In some your personal information may be processed outside the UK and the European Economic Area. For example, we work with suppliers and partners who may make use of cloud and /or hosted technologies across multiple geographies and jurisdictions.
If and when this is the we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the UK or the EEA.
Where we need to transfer your data outside the UK or we will use one of the following safeguards:
Data security is of great importance to Us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information that we control
At a high level we have put the below measure in place:
Our websites may include links to external websites operated by other organisations. They may collect personal information from visitors to their site. We cannot guarantee the content or privacy practices of any external websites and does not accept responsibility for those websites.
If you would like to
You can contact us using the details below –
FAO Data Protection Officer
Harry Hall International Limited,
Park View Mills, 4 Coop Place,
Wibsey Park Avenue, Hope Park Business Centre,