What to do if my transaction wont go through?

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• No payment method box

  Hi, We are very sorry to hear this. This is normally caused when there is some missing information. Could you check you have entered your full address correctly, including postcode, email address and contact number. If the email address box is not ...

• Is your website and payment system secure?

  Yes, the Harry Hall website is secure. You will see https at the start of the URL. Regards. HH.

• How do I cancel an order?

  Unfortunately Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process. Once an order has been placed, no amends can be made to the order. Regards. HH.

• How long should my refund take?

  Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider. During peak times our returns process may take up to 14 working days. We thank you for your ...

• When will I receive my refund?

  If you have followed the online returns procedure, The refund for your returned item(s) is automatic once it is delivered back to our warehouse. Your refund is issued back to the original payment method and takes up to 5 banking days following the ...