When will I receive my refund?
If you have followed the online returns procedure, The refund for your returned item(s) is automatic once it is delivered back to our warehouse.
Your refund is issued back to the original payment method and takes up to 5 banking days following the delivery of the returned parcel.
Please be advised in peak periods this process can take up to 14 days.
Kind regards.
HH
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How long should my refund take?
Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider. During peak times our returns process may take up to 14 working days. We thank you for your ...
Can I return a personalised item?
We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
Will Protechmasta overheat my horse?
The Protechmasta rug unlike a thermal rug or everyday horse rug, is impregnated with a Bio-ceramic material. This Bio-ceramic material is a combination of varied ceramics and mineral oxides which are bound together and heated to 3000 degrees. Once ...
How do I receive a return label?
Should you have an item to return please follow this link to log the return online and be provided with return instructions and a return label. Harry Halls Return Portal Kind regards. HH.
Will the Protechmasta fly veil help with headshaking?
We have had many reviews from our customers who have said the Protechmasta poll pad and fly veil products have helped with head shaking. You can read reviews here.