Where is my order?

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• If I spend over £50 do I have to pay for delivery on personalised items?

  Yes, all orders for personalisation are subject to a £6.95 delivery charge.

• I am a One Club Gold member do I pay delivery on my personalised items?

  Yes, due to the process of personalisation, all orders are subject to a £6.95 delivery charge.

• I’m a Bronze One Club Member what are my FREE delivery options?

  As a Bronze Member you qualify for unlimited FREE next day delivery for orders placed Monday – Thursday before 2pm with a minimum spend of £50.00.

• I’m a Gold One Club Member what are my FREE delivery options?

  As a Gold one club Member you will qualify for unlimited FREE delivery for orders placed Monday – Thursday before 2pm with no minimum spend. Personalised orders are exempt from free delivery and come with a charge of £4.95.

• Can I change my personalisation details once I have submitted my online order?

  Unfortunately once a personalised order is submitted amendments cannot be made, we are sorry for any inconvenience this may cause.