Why do I have items missing from my order?
Depending on the items you have ordered, they might ship from different locations within different timeframes.
Kind regards.
HH
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Why do I have items missing from my delivery?
Harry Hall sell third party brands through our website. Anything other than Harry Hall home brands will be shipped separate. Harry Hall home brands are Masta, Harry Hall, Cottage craft and Caldene. Please see delivery and returns page for more ...
Can I place an international order?
We do accept international orders. The minimum order value is £150.00 Some countries are programmed to offer a shipping quote and you will be able to check out online. If the website advises no shipping quote found, this is because we need to ...
How do I cancel an order?
Unfortunately Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process. Once an order has been placed, no amends can be made to the order. Regards. HH.
Why haven't I received an order confirmation
There could be various reasons a customer hasn't received an order confirmation. Typo in email address, confirmation email in junk/spam, order unsuccessful To check for certain please select to speak to an operative who will be happy to investigate ...
Why haven't I received my order yet?
Depending on the product will depend on the delivery timescale. Each product page should advise an indication of this but if in doubt please visit the delivery and returns page here Delivery & Returns | Harry Hall Third party brands ship separate to ...