Members need to be logged into members account to utilise a discount code, gift code, promotion or voucher code.
Terms sometimes apply to promotional codes.
This could be things like minimum order value, excluding third party brands, not in conjunction with any other offer or expired.
Please check the terms of the voucher on your email.
If in doubt please use any of the following customer service contact channels.
Webchat: (Speak with operator)
We also have the facility to resend any emails that includes the promotion, discount or voucher you refer to for your attention.
Kind regards.
Team HH