A customers payment can fail for various different reasons.
Expired card, Not authorised, Lost/Stolen card, Blocked card, Insufficient funds, Reoccurring payment not supported.
Cancelled Direct debit, Direct debit details incorrect, Account type doesn't support Direct debit, Insufficient funds.
To update your card details please use the below link and login to your insurance portal
Once you are logged in click on the ‘Payment’ tab and then update card registered by clicking on the purple icon. You will need to complete all details in the grey box then scroll in the box to click the green 'Card Register' button to update the card.
Your bank will then ask you to complete the 2-factor authentication process to complete the update. It will give you a value of £0.00 which is correct as it is a pre-authorisation.
Direct debit details can also be updated in your insurance portal.
If this is unsuccessful, please call our friendly customer service team on 01274 711011 Mon-Fri 9am - 5pm
Regards.
HH.