Why haven't I received my gift card?

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• Why haven't I received an order confirmation

  There could be various reasons a customer hasn't received an order confirmation. Typo in email address, confirmation email in junk/spam, order unsuccessful To check for certain please select to speak to an operative who will be happy to investigate ...

• Can I personalise my item once I have received it?

  Unfortunately at this time, it is not possible to request personalisation for your order after you have received your item.

• Why doesn't my voucher / discount code work?

  Members need to be logged into members account to utilise a discount code, gift code, promotion or voucher code. Terms sometimes apply to promotional codes. This could be things like minimum order value, excluding third party brands, not in ...

• Why haven't I received my order yet?

  Depending on the product will depend on the delivery timescale. Each product page should advise an indication of this but if in doubt please visit the delivery and returns page here Delivery & Returns | Harry Hall Third party brands ship separate to ...

• Have other people had success with Protechmasta?

  Yes, we have received a lot of great reviews on Protechmasta products, please visit this page to read more.