Why haven't I received my gift card?

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• Item received stained/dirty

  Thank you for your contact. I am sorry to hear you received your item stained. We try to ensure that all our rugs arrive to each and every customer in excellent condition and our returns service enables customers to return rugs to us that are still ...

• Why haven't I received an order confirmation

  There could be various reasons a customer hasn't received an order confirmation. Typo in email address, confirmation email in junk/spam, order unsuccessful To check for certain please select to speak to an operative who will be happy to investigate ...

• Why doesn't my voucher / discount code work?

  Members need to be logged into members account to utilise a discount code, gift code, promotion or voucher code. Terms sometimes apply to promotional codes. This could be things like minimum order value, excluding third party brands, not in ...

• Can I personalise my item once I have received it?

  Unfortunately at this time, it is not possible to request personalisation for your order after you have received your item.

• Why haven't I received my order yet?

  Depending on the product will depend on the delivery timescale. Each product page should advise an indication of this but if in doubt please visit the delivery and returns page here Delivery & Returns | Harry Hall Third party brands ship separate to ...