Membership
How do I add a horse to my account?
You can add a horse to your membership and vet policy either online or over the phone. Log into your account here Harry Hall, Mange horses , Click add, Click save. If you are adding a horse to be covered under a vet fee insurance a admin charge of ...
How many horses can you add to a platinum membership?
The Platinum membership would be for a customer how owns/loans between 3-10 equines. Regards. HH.
Can I change my address?
Yes course, we would be happy to help change your address via the below contact methods. Select to speak to an operative via live chat Call customer service on 01274 711011 Regards. HH.
How do I change my surname?
If you would like to change your surname for your membership/insurance please follow either of the below methods. Log into your insurance account, click documents and upload name change evidence Email name change evidence to contact@harryhall.com ...
How do I change my email address?
To change an email address on your account please follow any of the below methods. Email: contact@harryhall.com Phone: 01274 711011 Live chat: Select to speak to an operator. Regards. HH.
What to do if my horses are incorrect on my account
If horses are incorrect on your account and you need to change them please log into your insurance portal and amend the horses via the manage horse button. Please ensure you click the add button before the save button or your changes wont be made. ...
Do you offer insurance for freelance groom/rider?
Harry Hall membership is for Recreational riding and ownership or control of a Horse or Horse Drawn Vehicle. Unfortunately doesn't include Liability arising from any business, profession, or occupation of your Family or liability arising from the ...
Can I cancel membership and Insurance
To discuss membership and Insurance cancellation please call the customer service team on 01274 711011. Regards. HH.
What horses do I list on my membership?
The horses to be listed on your membership would be those you own or loan. (Full care). The membership also supports you to ride and handle other horses for recreational purposes with the owners permission. These horses don't need to be listed on ...
What is included in the Gold membership
What’s included in your Gold Membership Public Liability Insurance up to a limit of £10,000,000 Personal Accident Insurance up to £10,000 Access to our Vet Fees, Horse Trailer, and other insurance policies Access to free legal helpline and will ...
Can I get a copy of the Public Liability Certificate?
The Public liability terms and certificate included within the One Club membership is emailed to the customer at the point of purchase. Should you require this to be resent please select to speak to an operative on live chat who will take your ...
How do I change from an annual payment to monthly?
Should you wish to change the way you pay for your membership and Insurance please call the friendly customer service team on 01274 711011. Regards. HH.
I have a insurance question, can you help?
Our friendly customer service team can answer any insurance questions you might have. Phone 01274 711011 Select to speak to an operative via live chat Email contact@harryhall.com Regards. HH.
Do you offer rider only insurance? for people who don't own or loan a horse?
The One Club memberships will support rider only. There is a box to tick through the online quote journey to advise us you don't have a horse. Here is a link to get started. One Club: Insurance, Memberships & Perks For Horse Riders Should you wish to ...
How do I register for an account?
Please follow this link to get started with purchasing a One Club Membership account. One Club: Insurance, Memberships & Perks For Horse Riders Regards. HH.
Why am I getting an error message when trying to register for the will writing service?
In experience this is simply the format of your address on your account. Please click update details and re-enter your address. This should resolve the issue you are experiencing. For any reason it doesn't. Please select to speak to an operative on ...
Im trying to join the membership, why am I being taken to the login page instead?
The website could be recognising your email address. This could mean you already have an active membership or a cancelled/expired membership with your email address. If this is the case select forgot password, reset a password and log into the active ...
How do I select my free gift?
Free gifts offered on orders is to be added to the basket at the time of ordering. Free gifts offered to new Harry Hall members are redeemable via an email we will issue to you following the 14 day cooling off period. Should you need any support with ...
Can I cancel within the 14 day cooling off period?
You are able to cancel Gold or Platinum membership within the first 14 days, provided you have not submitted a claim under the insurance policy, or placed an order. A full refund will be issued with no admin charges. If any orders have been placed ...
My membership is cancelled, how do I reinstate?
If your membership is cancelled you can either log into your non active members account to repurchase or repurchase over the phone by calling 01274 711011. Regards. HH.
I thought Ide cancelled my membership but the payment is still being debited.
There could be a few reasons a membership isn't cancelled down and this is usually explained to the customer. E.G failed payments, Expired card, Cancellation charges. Please call customer service to investigate this for you on 01274 711011.
Can I check the status of my membership?
Memberships will either show as Active, Expired or Cancelled. If you are in doubt about the status of your membership please contact customer service on the either of the below methods. Tel: 01274 711011 Email: contact@harryhall.com Regards. HH.
Can I cancel my child's membership?
Yes if they are under 18 years old. Membership cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. ...
I want to cancel my rider insurance. How do I do that?
Membership cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
I need to cancel my payment. How do I do that?
Membership and Insurance cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
Does cancelling my Direct debit cancel my membership?
Cancelling your direct debit doesn't cancel your membership. Membership and Insurance cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include ...
Ive sold my horse and don't need insurance anymore. What do I do?
Membership and Insurance cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
I've two memberships, how do I cancel one?
Membership cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
How do I cancel subscription?
Membership cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
How do I switch off membership autorenewal?
Membership cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
How do I cancel gold membership?
Membership cancellation can be actioned via the below contact methods. Tel: 01274 711011 Email: contact@harryhall.com If your preference is email please ensure you include your name, address, dob and email address. Kind regards. HH
Where is my renewal voucher?
If a renewal incentive is applicable it is included in the customers renewal confirmation email. If you don't believe you have been sent your renewal confirmation or have misplaced it please request to speak to an operator via live chat so this can ...
How can I upgrade my membership?
You can upgrade a membership at anytime. You can choose to action this mid term or at your renewal date. This can be done via your insurance portal https://portal.harryhallinsurance.com/#/pages/login or by calling our customer service team on 01274 ...
Is someone else covered to ride my horse?
Under the One Club single membership options it is the policy holder only that is covered to ride and handle your horse(s) Under the One Club family membership options it is the lead policy holder and listed family members only that are covered to ...
Am I covered to ride other horses?
Gold and Platinum members are covered to ride any handle other peoples horses with the owners permission for recreational purposes. Horses to be listed on the account are ones that you own or loan. Others you might ride or handle don't need to be ...
Why does my Public Liability schedule have an incorrect date?
You will notice the Public liability schedule of insurance is in the name of Harry Hall. Harry Hall's insurance dates run 25th May to 24th May each year. All our members are covered under this policy but with their own unique policy reference number ...
How do I unlock my account when im locked out?
If you are temporarily locked out of your account, this is for your security. Please allow 20 minutes before attempting to log is again once locked out. If you have forgotten your password, please click the forgot password link to reset your login. ...
How do I contact the Legal support team?
The legal advise helpline number is 01274 711111 Kind regards.
Where do I find my One Club Policy documents?
Public Liability and Personal accident documents are emailed to the customer at the time the membership is purchased. If you would like a copy please request this via our webchat service https://harryhall.com/ or via email. contact@harryhall.com Kind ...
I have 2 Public Liability policies covering my horse, can I claim under both?
The Public Liability cover under this policy has a condition that if there is any other valid insurance which covers the member then this policy will only cover claim amounts in excess of the other insurers’ policy limits. For example, a claim is ...
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