Membership
I have 2 Public Liability policies covering my horse, can I claim under both?
The Public Liability cover under this policy has a condition that if there is any other valid insurance which covers the member then this policy will only cover claim amounts in excess of the other insurers’ policy limits. For example, a claim is ...
Who are my insurers of my Gold Membership?
Both The Public Liability policy and the Personal accident policy is underwritten by Equario Insurance (Guernsey)Limited.
What is Personal Accident cover?
Personal Accident provides benefits in the event of Death, Permanent Total Disablement or Loss of Limb/Eyes following an accident whilst you are participating in recreational riding.
What is Public Liability?
Public Liability covers claims brought against you by a Third Party following property damage or bodily injury for which you are legally liable.
Are my friends covered to ride my horse with my Gold Membership?
The Public Liability policy does not extend to cover any third parties using your horse; therefore, you should make sure they have adequate Public Liability in place.
Am I covered to ride someone else’s horse with Gold Membership?
Yes, you would be covered if you use another person’s horse with permission, however should you be hiring a horse from a business then they should be covering this under their own policy arrangements.
Does my Gold Membership policy have an excess?
Yes, there is a policy excess under the Public Liability cover of £250 for each and every Third-Party Property Damage Claims.
Can I upgrade my current One Club membership and insurance cover level?
We can upgrade Bronze members to Gold, Gold to Gold Plus and Gold Single to Gold Family at any point during your subscription. To upgrade your membership please use the below link and login to your insurance portal and select change membership. ...
Can I compete at affiliated events with Gold Membership?
With our Gold Membership Plus you would be covered for affiliated competing in respect of events organised by or affiliated to British Eventing, British Dressage and British Showjumping. If you just have a standard Gold Membership with us, this would ...
What activities am I covered for with Gold Membership?
The standard Gold Membership policy is restricted to recreational riding, driving, hunting, participation in local gymkhanas, unaffiliated dressage and jumping shows only. Now with Gold Membership Plus you can extend your cover to include ...
Where am I covered to ride with Gold Membership?
The Public Liability policy covers you in the Territorial Limits: United Kingdom and Isle of Man including up to a maximum of 14 days in all elsewhere in the world during the Period of Insurance. However, the Personal Accident cover is just valid ...
Can I cancel my Gold or Platinum One Club Membership?
If you wish to cancel your OneClub membership: You should make any request for cancellation of a policy by email, in writing or by telephoning the Customer Service Team on 01274711011. You are able to cancel Gold membership within the first 14 days, ...
I’m a Gold One Club Member what are my FREE delivery options?
As a Gold one club Member you will qualify for unlimited FREE delivery with no minimum spend. Personalised orders are exempt from free delivery and come with a charge.
I’m a Bronze One Club Member what are my FREE delivery options?
As a Bronze Member you qualify for unlimited FREE delivery for orders placed with a minimum spend of £50.00.
Can I cancel my Gold One Club Membership and move to Bronze One Club Membership?
The Gold Memberships are agreements for 12 months, after which you can amend your agreed Gold Membership to the Bronze Membership. Please contact the customer service team to do this prior to your renewal date on 01274 711101.
If I choose Bronze One Club Membership but then want the Gold One Club Membership instead, can I upgrade? And what will this cost?
Yes, this will involve setting up a new 12 month membership and paying the difference in the Membership costs. Please call the team on 01274 711101 between the hours of Mon-Fri 9am - 5.00pm. Membership costs can be found here One Club: Insurance, ...
What is the difference between Gold and Bronze One Club Membership?
The Gold One Club Membership* provides up to £10 million Public Liability and up to £10,000 Personal Accident in addition to up to 30% savings, exclusive offers, free returns and free shipping - you can even get cover for affiliated riding with Gold ...