Payments
What to do if I have a failed membership/insurance payment
If you have a failed membership/insurance payment please update the registered card on your insurance portal and sort code and account number if necessary. If you would like to speak with customer service about your query please select to speak to an ...
How do I renew my insurance?
Renewals are automatic unless switched off. Renewal payments are collected from a registered card. If this is a valid card with funds available the renewal should process automatically. If in doubt please contact customer service on 01274 711011. ...
Why didn't my insurance payment process successfully?
Payment's can fail for various reasons. At a customers annual renewal date, the full premium is collected from a card At a customers monthly renewal date, the first months premium is collected from a card with eleven consecutive Direct debit ...
Can my failed payment be retried?
If you have successfully updated the relevant payment information for your payment plan type. (Card or Sort code & Account number) The systems should automatically retry a failed payment as long as its not 28 days or more overdue. If in doubt, ...
Why cant I update my card details?
To update your card details please use the below link and login to your insurance portal https://portal.harryhallinsurance.com/#/pages/login Once you are logged in click on the ‘Payment’ tab and then update card registered by clicking on the purple ...
When I have updated card details, will the payment be attempted again?
As long as the payment isn't over a month late, the system will reattempt collection of the payment once the card is updated. If in doubt please select top speak to an operative on live chat who will be able to confirm. Regards. HH.
Why has my payment failed?
A customers payment can fail for various different reasons. Expired card, Not authorised, Lost/Stolen card, Blocked card, Insufficient funds, Reoccurring payment not supported. Cancelled Direct debit, Direct debit details incorrect, Account type ...
Am I able to change my payment date on my Insurance
Unfortunately we cant set a payment preference date . The payment date reflects the date the policy is purchased. Kind regards.
How do I update my bank details
To update your bank details please use the below link and login to your insurance portal https://portal.harryhallinsurance.com/#/pages/login Once you are logged in click on the ‘Payment’ tab and then update the bank details. If this is unsuccessful, ...
How do I update my Card?
To update your card details please use the below link and login to your insurance portal https://portal.harryhallinsurance.com/#/pages/login Once you are logged in click on the ‘Payment’ tab and then update card registered by clicking on the purple ...
How do I update my card or payment details?
To update your card details for your insurance policy please use the below link and login to your insurance portal: https://portal.harryhallinsurance.com/ Once you are logged in click on the ‘Payment’ tab and then click ‘Update card’. You will need ...