Delivery & Returns
I’m a Gold One Club Member what are my FREE delivery options?
As a Gold one club Member you will qualify for unlimited FREE next day delivery for orders placed Monday – Thursday before 2pm with no minimum spend. Personalised orders are exempt from free delivery and come with a charge of £4.95.
I’m a Bronze One Club Member what are my FREE delivery options?
As a Bronze Member you qualify for unlimited FREE next day delivery for orders placed Monday – Thursday before 2pm with a minimum spend of £50.00.
How do I return my item(s)?
1) Complete the return note 2) Repackage your item using the bag it was delivered in where possible 3) Attach the Royal Mail return address label provided, add your address to the ‘from’ section 4) Take your parcel to your local post ...
How long should my refund take?
During peak times our returns process can take up to 14 working days. We thank you for your continued patience during peak times. See Delivery & Returns for further details.
Can I return something?
Yes, we offer a 30 day returns promise. For full terms please click here.
Where is my order?
Please check the estimated delivery times for the delivery option you have chosen. It's also worth checking your account and your email for your parcel tracking number and then using the DPD website (www.dpd.co.uk) to check on the progress of your ...