Personalisation
I want to bulk order personalised items for my riding team, is this possible?
Of course, please contact our friendly team on 01274 711 011 and select the sales option.
Can I buy normal products at the same time as my personalisation products?
Yes absolutely! You can buy fly spray for your horse at the same time as personalising a yard blouson, please note they will arrive separately and at different times, we hope this is OK and just give our sales team a call if you want to know anything ...
How many text characters can I add as personalisation?
This depends entirely on the product you want to personalise. On each product page the maximum number of characters is indicated and as you start typing this will countdown. Once you have reached the maximum number you will not be able to type ...
How can I see a preview of my personalised items?
You will see a swatch example of your personalisation on the fabric via the product page. Unfortunately, we are unable to show you a preview of your full garment with personalisation on. Please refer to the product images to get an idea of what your ...
If I spend over £50 do I have to pay for delivery on personalised items?
Yes, all orders for personalisation are subject to a £6.95 delivery charge.
I am a One Club Gold member do I pay delivery on my personalised items?
Yes, due to the process of personalisation, all orders are subject to a £6.95 delivery charge.
Personalisation Terms and Conditions
All personalisation orders are subject to a £4.95 delivery charge Harry Hall will not personalise any garments with offensive or inappropriate wording. Any orders with such language submitted, will not be processed and the customer will receive a ...
Can I return a personalised item?
We are not able to accept any personalised item for refund or exchange as the item has been specifically personalised for you. This does not affect your statutory rights.
How long does personalisation take?
Our team of highly skilled craftsmen take considerable care when personalising your item. Please allow an additional five (5) working days to your order to allow for your time to be personalised. These details will be confirmed in your basket at ...
Can I change my personalisation details once I have submitted my online order?
Unfortunately once a personalised order is submitted amendments cannot be made, we are sorry for any inconvenience this may cause.
Can I personalise my item once I have received it?
Unfortunately at this time, it is not possible to request personalisation for your order after you have received your item.
How much does personalisation cost?
Personalisation is an optional service that is available on selected items. Charges for this service are dependent on the product selected and complexity of personalised details requested. All prices will be displayed in the personalisation window on ...
How do I find out what products can be personalised?
To view all of the products available for personalisation, please visit our Personalisation category page. Please note that this page is regularly updated and products will be added and removed from this category as needed, without notice.