What email address can you be contacted on?

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• Why haven't I received an order confirmation

  There could be various reasons a customer hasn't received an order confirmation. Typo in email address, confirmation email in junk/spam, order unsuccessful To check for certain please select to speak to an operative who will be happy to investigate ...

• Can I change my address for an order?

  Please change your address within your shopping account before ordering. If the order is already placed we are unable to amend the delivery address. For your security an address change can only be performed yourself once you receive your tracking ...

• How do I unsubscribe from marketing emails?

  There is several ways you can unsubscribe from marketing emails Each email will contain an unsubscribe link. Please follow this to be unsubscribed from email marketing There is a preference centre centre at the bottom of the website to opt into ...

• Why is there no shipping quote for my order?

  This could be for a number of reasons. This would usually be Address cant be located or the order is for delivery outside the UK. If in the UK, please try deleting the address and add again manually rather than through the postcode finder. This can ...

• Can I place an international order?

  We do accept international orders. The minimum order value is £150.00 Some countries are programmed to offer a shipping quote and you will be able to check out online. If the website advises no shipping quote found, this is because we need to ...