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• Can you provide me with my order number?

  Your order number can be found on your order confirmation email. For any reason you cant locate this please select to speak to an operator via chat who will be able to provide this to you. Regards. HH.

• What to do if my transaction wont go through?

  We are sorry to hear you are having troubles online with a transaction. Please select to speak to an operative on live chat or call 01274 711011 for assistance. Regards. HH.

• Can I buy normal products at the same time as my personalisation products?

  Yes absolutely! You can buy fly spray for your horse at the same time as personalising a yard blouson, please note they will arrive separately and at different times, we hope this is OK and just give our sales team a call if you want to know anything ...

• How many text characters can I add as personalisation?

  This depends entirely on the product you want to personalise. On each product page the maximum number of characters is indicated and as you start typing this will countdown. Once you have reached the maximum number you will not be able to type ...

• Why is there no shipping quote for my order?

  This could be for a number of reasons. This would usually be Address cant be located or the order is for delivery outside the UK. If in the UK, please try deleting the address and add again manually rather than through the postcode finder. This can ...