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• Can you provide me with my order number?

  Your order number can be found on your order confirmation email. For any reason you cant locate this please select to speak to an operator via chat who will be able to provide this to you. Regards. HH.

• What to do if my transaction wont go through?

  We are sorry to hear you are having troubles online with a transaction. Please select to speak to an operative on live chat or call 01274 711011 for assistance. Regards. HH.

• Why is there no shipping quote for my order?

  This could be for a number of reasons. This would usually be Address cant be located or the order is for delivery outside the UK. If in the UK, please try deleting the address and add again manually rather than through the postcode finder. This can ...

• No payment method box

  Hi, We are very sorry to hear this. This is normally caused when there is some missing information. Could you check you have entered your full address correctly, including postcode, email address and contact number. If the email address box is not ...

• Can I buy normal products at the same time as my personalisation products?

  Yes absolutely! You can buy fly spray for your horse at the same time as personalising a yard blouson, please note they will arrive separately and at different times, we hope this is OK and just give our sales team a call if you want to know anything ...