Payment's can fail for various reasons.
At a customers annual renewal date, the full premium is collected from a card
At a customers monthly renewal date, the first months premium is collected from a card with eleven consecutive Direct debit payments.
Please see below for some common failed payment reasons
- Card invalid, lost, stolen, blocked
- Card expired
- Card not eligible for the transaction type
- Cancelled Direct debit
- Account type not eligible for Direct debit
- Limited funds
If you are unsure and would like assistance please contact customer service on 01274 711011
Regards.
HH.