Can my failed payment be retried?
If you have successfully updated the relevant payment information for your payment plan type. (Card or Sort code & Account number) The systems should automatically retry a failed payment as long as its not 28 days or more overdue.
If in doubt, Customer service can check this. Please either select to speak to an operative on live chat or dial 01274 711011.
Regards.
HH.
Related Articles
What to do if I have a failed membership/insurance payment
If you have a failed membership/insurance payment please update the registered card on your insurance portal and sort code and account number if necessary. Regards. HH.
Why didn't my insurance payment process successfully?
Payment's can fail for various reasons. At a customers annual renewal date, the full premium is collected from a card At a customers monthly renewal date, the first months premium is collected from a card with eleven consecutive Direct debit ...
How do I update my card or payment details?
To update your card details for your insurance policy please use the below link and login to your insurance portal: https://portal.harryhallinsurance.com/ Once you are logged in click on the ‘Payment’ tab and then click ‘Update card’. You will need ...
Why has my payment failed?
A customers payment can fail for various different reasons. Expired card, Not authorised, Lost/Stolen card, Blocked card, Insufficient funds, Reoccurring payment not supported. Cancelled Direct debit, Direct debit details incorrect, Account type ...
Have I renewed?
If you have renewed your membership/insurance you will have received a renewal confirmation email and a debited payment. From time to time if the renewal payment fails you will also receive an email advising of a failed payment. You would then have ...