I need to cancel my payment. How do I do that?

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• How do I update my card or payment details?

  To update your card details for your insurance policy please use the below link and login to your insurance portal: https://portal.harryhallinsurance.com/ Once you are logged in click on the ‘Payment’ tab and then click ‘Update card’. You will need ...

• Can my failed payment be retried?

  If you have successfully updated the relevant payment information for your payment plan type. (Card or Sort code & Account number) The systems should automatically retry a failed payment as long as its not 28 days or more overdue. If in doubt, ...

• Why didn't my insurance payment process successfully?

  Payment's can fail for various reasons. At a customers annual renewal date, the full premium is collected from a card At a customers monthly renewal date, the first months premium is collected from a card with eleven consecutive Direct debit ...

• Can I cancel my Bronze One Club Membership?

  You are able to cancel your Bronze One Club membership within the first 14 days, providing you have not placed an order. A refund will be issued. After this 14 days there is no right to cancel the membership during the year.

• Can I cancel my Gold or Platinum One Club Membership?

  If you wish to cancel your OneClub membership: You should make any request for cancellation of a policy by email, in writing or by telephoning the Customer Service Team on 01274711011. You are able to cancel Gold membership within the first 14 days, ...