Harry Hall Returns Policy
We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund.
Please ensure original tags are attached to your returned items and take care when trying items that could be easily spoiled. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Postage fees will not be refunded under the consumer rights act 2015.
Returns from customers not a member of the One Club require the postage to be paid for - this will be deducted from the refund.
Please note we do not arrange product exchanges and recommend that customers place a new order for any products or different sizes online after following the returns process below.
Orders cannot be cancelled after payment and must be returned after despatch using the standard returns process.
How to return your item(s):
For guest checkouts and non-members:
- Repackage your item using the bag it was delivered in where possible.
- Enter your order number and email address at harryhall.com/returns
- Select the items to be returned, submit the reasons for return and use our returns label (this will incur a £4.00 charge deducted from your refund).
- Follow the instructions in your return email confirmation to post your return.
For One Club members (free returns for Gold, Platinum and Bronze members):
- Enter your order number and email address at harryhall.com/returns
- Select the product to be returned and the return reason and submit the request.
- Your label containing a QR code will sent to you by email. You can either print the label and attach to the parcel yourself, or download and take the digital version of your label to the post office on your mobile device where they will scan the QR code and print for you.
- Repackage your item using the bag it was delivered in where possible.
- Take your package to your nearest Post Office. Remember to ask for a proof of return receipt.