General
Do you offer any advise for buying horses?
Before buying: match horse to passport (description, microchip) and ensure the seller hands you the passport at sale. [gov.uk] Within 30 days of purchase: contact the issuing PIO on the passport; submit their change‑of‑ownership form, passport, and ...
What to do with the horses passport if it dies?
Return the passport to the issuing PIO within 30 days so they can invalidate it and update records. You may be able to request it back after invalidation for sentimental reasons. [gov.uk] Regards. HH
I’ve bought a horse with a foreign (non UK) passport—what do I do next?
If the horse will remain in the UK more than 90 days, you must register the foreign passport with a UK PIO within 30 days of arrival. Follow the import guidance and keep the passport with the horse at all times. [gov.uk] Regards. HH
What if the passport is lost or damaged before I can transfer it?
Apply for a duplicate/replacement from the original PIO (or another appropriate PIO if the original is unknown). Duplicate/replacement passports permanently exclude the horse from the human food chain. [gov.uk] Regards. HH.
What are the penalties for not updating ownership or not holding a valid equine passport?
Enforcement is by local authorities/Trading Standards. Sanctions can include fixed penalty notices and fines; multiple official and PIO sources warn of penalties for non‑compliance (up to £5,000 in some guidance). Regards. HH.
Who do I contact when changing ownership of a horse?
Ideally contact the original PIO printed in the passport. If that’s not possible, any UK‑approved PIO may process a change of ownership if they are willing (check the current Defra list of authorised PIOs). [britishequ...ian.org.uk], [gov.uk] ...
Do I have to change ownership of a horse when I buy it?
Key rule: When you buy a horse, you must notify the Passport Issuing Organisation (PIO) within 30 days so the passport and central records show the new owner’s details. Failing to do so is an offence. [gov.uk] You must have the paper passport updated ...
what is your telephone number?
To reach the friendly customer service team please dial 01274 711011. Regards. HH.
How can I offer compliment or praise for a staff member
Thank you, its really kind of you to offer positive feedback. Please feel free to email contact@harryhall.com Regards. HH
Have I renewed?
If you have renewed your membership/insurance you will have received a renewal confirmation email and a debited payment. From time to time if the renewal payment fails you will also receive an email advising of a failed payment. You would then have ...
Can I upgrade my membership/insurance
Membership upgrades can be made via your insurance account online Harry Hall or over the phone 01274 711011 (Option 3) Insurance upgrades can be made over the phone 01274 711011 (Option 3) Regards. HH.
How do I make an insurance claim
For the following claims categories please contact Harry Hall on number 01274 711011 (Option 5) or claims@harryhall.com Please ensure you notify Harry Hall of a potential claim within 30 days of an incident taking place. Public liability Personal ...
How do I get a Insurance quote?
Thank you for your interest. You can get a quote online by following this link Harry Hall or by calling the friendly customer service team on 01274 711011. Regards. HH.
Why cant I see my updated horse information?
If you believe you have successfully updated your horse information but this isn't reflected on your account, Please follow one of the below two options. Select to speak to an operative on live chat or call customer service on 01274 711011. Regards. ...
Can I have help setting up membership and Insurance?
Yes, Absolutely. Our friendly customer service team are more than happy to help. Please call 01274 711011 Regards. HH.
How do get an update on an existing claim?
If you have an existing claim with a claim reference please dial 01274 7110111 and select the existing claim option. Regards. HH.
How do I send you documents?
This is a question for the trained customer service team. Please dial 01274 711011 Regards. HH.
Ide like to speak to someone. How do I contact you?
You can contact harry hall customer service via the following methods. Email: contact@harryhall.com Live chat: speak to an operator Telephone: 01274 711011 Option 1: New membership and insurance Option 2: Membership/Insurance renewal and ...
How do I cancel horsebox insurance?
Horsebox insurance cancellation can be actioned with the friendly customer service team over the phone. Tel: 01274 711011 Kind regards. HH
How do I cancel my policy?
We are sorry you wish to cancel. Cancelling insurance can be actioned via the Customer Service team. Please make contact with them via telephone number 01274 711011 or email contact@harryhall.com Kind regards. HH.
Can you tell me what insurance I'm covered for?
GDPR needs to be answered before what a customer is covered for can be disclosed. Please select to speak to an operator rather than the Chat Bot or contact customer service on the below contact methods. 01274 711011 contact@harryhall.com Kind ...
How do I contact the customer service team?
Our friendly customer service team can be contacted via the following contact methods. Phone: 01274 711011 Email: contact@harryhall.com Live chat: https://harryhall.com/ Kind regards.
How do I log into my insurance portal?
Please follow the below link to access your account: https://portal.harryhallinsurance.com/#/pages/login If you have forgotten your password, please click the forgot password link to reset your login. Kind regards.
Do I update the address of where the horse is kept?
We don't hold the physical address but have categories home, livery yard or private land to select from. Kind regards.
Can I change my address?
To change your address you can do this on our new Insurance portal, please follow the below link to access your account: https://portal.harryhallinsurance.com/#/pages/login If you have forgotten your password, please click the forgot password link to ...
Where can I get help with legal advise and will writing
Please follow this link to ascertain information on the will writing service and legal advise included in the Harry Hall Gold and Platinum memberships Horse Legal Advice & Will Writing | Harry Hall Insurance
Do Harry Hall offer Horsebox breakdown
Harry Hall do offer Horsebox and trailer breakdown to Harry Hall members. Recovery, delivery and hire costs are included to ensure you and your horse get home safe. Plus, extensions for horsebox hire and reward are available. For a quote please ...
Do Harry Hall offer Horsebox Insurance
Harry Hall offer competitive and comprehensive horsebox insurance to cover various sizes and configurations of horsebox, ranging from small to larger trucks with living quarters. Covering up to £100,000 as standard. You can complete an online quote ...
What does the Enhanced cover include
Anyone holding either an ‘Enhanced Gold’, ‘Enhanced Gold Plus’, ‘Enhanced Family Gold’, ‘Enhanced Family Gold Plus’, ‘Enhanced Platinum’ or ’Enhanced Family Platinum’ Harry Hall One Club Membership benefits from Rider Fracture Cover up to £3,500. ...