Delivery & Returns
Can I change my address for an order?
Please change your address within your shopping account before ordering. If the order is already placed we are unable to amend the delivery address. For your security an address change can only be performed yourself once you receive your tracking ...
Can I place an international order?
We do accept international orders. The minimum order value is £150.00 Some countries are programmed to offer a shipping quote and you will be able to check out online. If the website advises no shipping quote found, this is because we need to ...
Why haven't I received my order yet?
Depending on the product will depend on the delivery timescale. Each product page should advise an indication of this but if in doubt please visit the delivery and returns page here Delivery & Returns | Harry Hall Third party brands ship separate to ...
How do I receive a return label?
Should you have an item to return please follow this link to log the return online and be provided with return instructions and a return label. Harry Halls Return Portal Kind regards. HH.
When will I receive my refund?
If you have followed the online returns procedure, The refund for your returned item(s) is automatic once it is delivered back to our warehouse. Your refund is issued back to the original payment method and takes up to 5 banking days following the ...
Why do I have items missing from my order?
Depending on the items you have ordered, they might ship from different locations within different timeframes. We will list this information on each product this might refer to and on our delivery and returns page Delivery & Returns | Harry Hall Kind ...
Where is my parcel?
Thank you for placing an order. When a parcel is despatched you are sent email confirmation that includes the tracking information. Cant locate that? Don't worry please contact customer services on contact@harryhall.com. Kind regards. HH
I need to make a return but have no paperwork inside my parcel
We are a paperless business. All correspondence is sent via email. Please log your online return here Harry Halls Return Portal Kind regards. HH
I'm having troubles logging my return. Can you help?
We are sorry to learn of the trouble your experiencing. Please follow this link to start a return Harry Hall's Return Portal: Return your items Please contact the team on email contact@harryhall.com If you remain to have trouble. Kind regards. HH
How do I arrange a return and exchange.
Please find a link here to start your return Harry Halls Return Portal Unfortunately we cant offer exchanges. Please reorder should you wish to. Kind regards. HH.
What do I do if I believe my boots to be leaking?
Thank you for bringing this to our attention. We are sorry to hear you might have a faulty item. Please follow this link to log this with the returns team. Harry Halls Return Portal The returns team will then be back in contact within 72 business ...
What do I do if I have a faulty item?
Harry Hall Returns Policy We offer a 30 day returns promise. This means from receipt of your parcel; you have 30 days to return your products to us for a refund. Please ensure original tags are attached to your returned items and take care when ...
Returns label needed
If you need to register a return please visit the returns portal via this link. Harry Halls Return & Exchange Policy If you have already followed this process but require further assistance, please contact us via the following methods. Email: ...
Why do I have items missing from my delivery?
Harry Hall sell third party brands through our website. Anything other than Harry Hall home brands will be shipped separate. Harry Hall home brands are Masta, Harry Hall, Cottage craft and Caldene. Please see delivery and returns page for more ...
Can I exchange an item?
Thank you for ordering with Harry Hall. Unfortunately we don't offer exchanges. Please return any unwanted item for a refund, enabling you to reorder should you wish.
How do I return my item(s)?
If you are looking to return an item please see below instructions. Here you can log your return for a Harry Hall order or an Amazon Order. Please allow the website a few seconds to load both return options. Please follow this link to log the item(s) ...
How long should my refund take?
Once your return has been processed, refunds are issued immediately our side, however it can take up to 5 working days to process with your payment provider. During peak times our returns process may take up to 14 working days. We thank you for your ...
Where is my order?
Once an order is ready for despatch you will receive an email containing your tracking information. Once you receive this you will have an understanding of the approximate delivery date and time. Please bare in mind in peak periods such as black ...
What are my delivery options?
Click here to see our delivery options for the UK and Ireland. For all other orders please contact us for an estimate of delivery costs by email contact@harryhall.com You will see we deliver to many counties such as France, Germany, Italy, Spain etc. ...