Delivery
No payment method box
Hi, We are very sorry to hear this. This is normally caused when there is some missing information. Could you check you have entered your full address correctly, including postcode, email address and contact number. If the email address box is not ...
Blue Light Discount
Thank you for enquiring about a Blue Light discount. Please see the below code. BLUELIGHT10. This will provide 10% off an order for Harry Hall Home brands only. Harry Hall Cottage craft Masta Protechmasta Caldene Harry Hall Golf Woofmasta Harry Hall ...
Where is your shop?
Harry Hall is an online retailer. Unfortunately we don't have a retail shop. Regards. HH.
Item received stained/dirty
Thank you for your contact. I am sorry to hear you received your item stained. We try to ensure that all our rugs arrive to each and every customer in excellent condition and our returns service enables customers to return rugs to us that are still ...
What is your telephone number?
To reach our friendly customer service team please dial 01274 711011. Regards. HH.
What to do if my transaction wont go through?
We are sorry to hear you are having troubles online with a transaction. Please select to speak to an operative on live chat or call 01274 711011 for assistance. Regards. HH.
Can you use a voucher code once the order is placed?
If you had a valid voucher code that you didn't utilise on the order please select to speak to an operative who will try there best to assist if they can. Regards. HH.
How can I offer Compliment or praise for a staff member?
Thank you, its really kind of you to offer positive feedback. Please feel free to email contact@harryhall.com Regards. HH.
Why haven't I received my gift card?
We are sorry to hear your gift card hasn't been received. Please select to speak with an operative via live chat who will take a few details from you to support and resend. Regards. HH.
Why isnt the chat finding me an answer?
If the chat bot is unable to answer your question please select to speak to an operative. Regards. HH.
Why haven't I received an order confirmation
There could be various reasons a customer hasn't received an order confirmation. Typo in email address, confirmation email in junk/spam, order unsuccessful To check for certain please select to speak to an operative who will be happy to investigate ...
When does your sale end?
Each of our sales/promotions have different end dates. You could visit the promotional page of the website to ascertain the answer or alternatively select to speak to an operative to discuss the sale availability. Harry Hall Promotions Terms & ...
What email address can you be contacted on?
Harry Hall's customer service email address is contact@harryhall.com Regards. HH.
Is your website and payment system secure?
Yes, the Harry Hall website is secure. You will see https at the start of the URL. Regards. HH.
Why do I get an error message when logging in to shop?
If you receive an error message when trying to log in to shop, please select reset password and follow the instructions to reset your password. You can then attempt to log in again for shopping. For any reason this is unsuccessful please contact ...
Can I get some help with Log in issues?
We are sorry to learn you are having log in complications. So that we can give the best guidance and assistance please select to speak to an operator on live chat. Regards. HH.
Why is there no shipping quote for my order?
This could be for a number of reasons. This would usually be Address cant be located or the order is for delivery outside the UK. If in the UK, please try deleting the address and add again manually rather than through the postcode finder. This can ...
Why doesn't my voucher / discount code work?
Members need to be logged into members account to utilise a discount code, gift code, promotion or voucher code. Terms sometimes apply to promotional codes. This could be things like minimum order value, excluding third party brands, not in ...
How can I contact customer services?
You can contact Customer Service Monday to Friday 09:00 - 17:00 on +44 (0)1274 711011 or via the Live Chat on harryhall.com and harryhallinsurance.com Alternatively you can: Email: contact@harryhall.com